Exchanges and Returns

At Fozoco Eyewear, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a 30-day satisfaction guarantee. Please take a moment to read through our policy for exchanges, returns, and refunds, ensuring a smooth and hassle-free experience.

1. Return & Exchange Conditions

  • You may request an exchange or return within 30 calendar days from the date of delivery.
  • To be eligible for a return or exchange, the product must be in pristine condition, unused, and in its original packaging, complete with all accessories.
  • The first exchange is on us—free of charge. However, for any subsequent exchanges, a small shipping fee will apply.
  • In the rare case that your item is out of stock, we are happy to offer an exchange for the same model in a different color, or for a comparable model of the same value.

2. How to Exchange or Return Your Product

To begin the process, simply follow these steps:

  1. Reach Out to Us: Contact our customer service team at info@fozoco.com with your request.
  2. Return Instructions: After receiving your request, we will provide you with the return address. Please note that customers are responsible for return shipping costs unless the return is due to a product defect or a mistake on our part.
  3. Product Inspection: Once we receive the returned product, our Quality Assurance team will inspect it. We will notify you as soon as the evaluation is complete.

3. Refund Policy

  • Refunds will be processed within 30 days of receiving the returned product, provided it meets our return conditions.
  • The refund will cover the full price of the product, including any applicable shipping fees.
  • Please ensure the product is returned in its original, undamaged condition, with all packaging intact, in order for the refund to be processed.

4. Order Cancellation

You have the right to cancel your order within 30 days of receiving it, provided the item is unused and in its original condition. To cancel, simply return the product as outlined in the steps above. A full refund, including any shipping charges, will be processed once the product is returned and inspected.

5. Warranty Conditions

  • Our warranty applies to products returned within 30 days of receipt, in perfect condition, and with original packaging.
  • For exchanges, we will cover the shipping costs for the replacement item—for the first exchange only. Any further exchanges will incur a shipping fee.
  • We are not responsible for any delays or issues caused by an incorrect shipping address. Please double-check your order details to ensure accuracy.

6. Promotional Offers

For purchases made during promotional events, such as “Buy 2, Get 1 Free”, please note that the promotional item must be returned along with the item that did not meet your expectations. We kindly ask that all conditions are met for the return to be processed successfully.

7. Customer Support

If you have any questions or wish to initiate a return or exchange, our dedicated customer support team is here to assist you. Please contact us at info@fozoco.com, and we’ll ensure a smooth and swift resolution.