At Fozoco Eyewear, we know how important it is to receive your eyewear quickly and securely. We’re committed to providing you with a seamless shopping experience, and our shipping policy reflects that dedication. Please take a moment to review our shipping guidelines:

Order Processing Time

We work hard to get your order ready as quickly as possible. Orders are typically processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. During high-demand periods, such as sales or promotions, processing times may be slightly longer. We appreciate your understanding and patience during these times.

Shipping + Order Tracking

We offer standard shipping on all orders. Once your order has shipped, you’ll receive a tracking number via email. You can track your order directly through our tracking system, ensuring that you stay updated every step of the way.

Estimated Delivery Times

Delivery times can vary depending on your location and the shipping method selected. On average, delivery times range from 5-15 business days. Please note that external factors such as weather, customs processing, or carrier delays may occasionally extend delivery times beyond the estimated window.

Our shipping times are as follows:

• Europe: 5-15 business days
• North America (USA & Canada): 5-15 business days
• Central America: 7-25 business days
• South America: 7-25 business days
• Middle East & North Africa (MENA): 5–15 business days

Shipping protection

Customers who have the shipping protection on their purchase, are covered and have the option to claim a full refund of their purchase or a new order for free as long as the following events occur:

• Orders that have been lost on the delivery route (tracking shows errors, no movement, the company does not know the location of the package..etc).
• Orders delivered to wrong or incorrect addresses by the delivery company.
• Orders that are stolen during delivery.
• Orders that arrive broken, damaged, unusable or defective due to transit.

Orders in which the tracking and transport company confirms delivery at the place established by the customer are not covered under any circumstances.

Address Changes

If you need to update your shipping address after placing an order, please reach out to us as soon as possible. While we’ll make every effort to accommodate address changes, we cannot guarantee alterations once your order has been processed for shipment.

Order Cancellation

We strive to process orders swiftly, meaning once your order has entered our system, it’s on its way! Because of our quick processing, we can’t guarantee that changes or cancellations can be made once the order has been confirmed. If you need to make a change, please contact us right away at info@fozoco.com, and we’ll do our best to assist you.